Patient Terms of Use

1. Medical Information Disclaimer

The content, images, and tool calculators hosted on this presentation website are provided for informational and scheduling purposes. They do not constitute formal emergency medical advice. If you are experiencing a life-threatening crisis, immediately phone 911 or visit the nearest emergency room.

2. Outpatient Scheduling & Cancellations

Patients must coordinate cancellations or rescheduling modifications at least 24 hours prior to the slot time. Cancellations occurring inside 24 hours or missed consultations may result in a $45 administrative fee billed directly to the patient's personal balance.

3. Copay and Billing Responsibility

Co-payments must be settled at checking-in. The patient accepts primary financial responsibility for all clinical fees, diagnostics, or rehabilitation sessions completed, including any balances denied or unpaid by their commercial insurance provider.

4. Refill and Clinical Evaluation Rules

Prescription refills require 48 hours for clinical review. Our medical directors reserve the right to require an in-person physical assessment before approving refills to safeguard patient health.

5. Right to Terminate Service

ApexCare Clinic maintains a zero-tolerance policy regarding aggressive or abusive behavior towards staff. We reserve the right to refuse service or transition care to alternative providers for patients violating this standard.