Terms & Conditions

1. Cleaning Access & Safety

The client agrees to provide SparkleClean team members with full entry access to the specified property at the scheduled booking time. If a cleaner is locked out or unable to enter, a lockout charge of $50 will be assessed.

2. Cancellation & Rescheduling

You can reschedule or cancel any scheduled cleaning session up to 24 hours prior to the appointment at no charge. Any cancellations or structural date changes made within 24 hours of booking will incur a $50 late-cancel administrative fee.

3. 100% Satisfaction & Recleaning

We inspect our cleanings before departure, but if we miss an area, please report it within 24 hours. We will return to clean the area for free. Recleaning requests do not qualify for cash refunds.

4. Damage and Breakage

Our cleaning technicians handle your possessions with high care. However, accidents can occur. SparkleClean maintains a $2 million general liability policy. In the event of damage, we will file a claim to replace or repair the item. The client must notify us of damage within 24 hours of completion.

5. Payment and Invoicing

Payment is processed automatically upon the successful completion of each cleaning visit. We accept major credit cards and bank transfers. Overdue balances accrue interest at 1.5% per month.