Privacy Policy
Last Updated: July 14, 2026
1. Information We Collect
We collect personal information that you voluntarily provide to us when you schedule a cleaning, request an estimate, or submit contact logs. This details include your name, email, phone number, physical home address, key access instructions, and payment transaction details.
2. How We Use Your Information
Your information is primarily used to process bookings, assign background-checked cleaning personnel, verify completion of services, and process transactions. We may also send text alerts to notify you of a cleaner's arrival time or prompt client feedback.
3. Protection of Keys and Property
If you provide keys, door codes, or garage access sequences, this data is encrypted and logged in our secure client database. Physical keys are stored in a secure keypad vault at our head office and are tagged with anonymous identifiers rather than names or addresses.
4. Sharing of Information
SparkleClean does not sell, rent, or lease customer lists to third parties. We share data only with authorized staff members and transactional service providers (such as credit card processors) required to execute your booked service.
5. Security of Personal Information
We implement comprehensive organizational and technological safety protocols to secure your personal records, including SSL encryption on booking forms, restricted data access layers, and routine security audits.